You do not have to commission every channel together. Start with the problem, then agree the deliverables and the decision each review should help you make.
Review the existing website.
Use available search and enquiry evidence to identify the pages, content or technical issues worth addressing. Agree a prioritised action list and separate the review from the implementation fee.
If the current structure or platform prevents the site from doing its job, agree the page plan, content, migration and handover before design and build. Preserve useful pages and working enquiry routes.
Choose the projects and customer questions to cover, the formats to produce and who supplies and approves the material. Agree publishing and review separately from any advertising spend.
For a builders’ merchant, the starting material may include product ranges, branch details, delivery coverage and quote requirements. Our marketing approach for builders’ merchants sets out a first campaign brief and the information to check before launch.
THE RIGHT MIX FOR YOUR BUSINESS
Choose a useful starting point.
Tell us which clients and projects you want to attract. We plan around your audience, capacity and budget.
01
Search & SEO
Service-page structure, useful content and local relevance, connected to searches that fit your business.
Project stories, social content and advertising can introduce your practice and the work you want to take on. HSA and LTJ show how supplied photography and design knowledge become original marketing.
Search adverts help people find a service when they’re looking for it. The page they reach needs to explain what you offer, and the enquiries need to fit the work you take on.
A focused service and area
Start with the work you want to win and the locations you can serve. Agree the campaign scope, agency fee and advertising spend separately.
A relevant landing page
Send people to the service the advert promises. Someone searching for roughcasting should land on a page about roughcasting, with relevant projects and a way to enquire.
Check what the enquiries lead to
Agree how to record calls and forms while respecting visitors’ privacy choices. Check whether enquiries match your services and working area, alongside campaign spend. A submitted form isn’t a sale.
They are agreed separately. The proposal should identify the agency work, media budget and any landing-page, production or tracking work before a campaign begins.
Should we choose SEO or Google Ads?
Use your starting point, services, budget and enquiry goals to decide. SEO develops the website’s search foundations and content; Google Ads provides paid search visibility. Both need a useful destination and a way to assess the enquiries received.
Can Google Ads guarantee projects?
No. Advertising can bring prospective customers to your site, but winning work also depends on the fit, timing, enquiry handling and proposal. We do not promise a fixed number of sales or projects.
Your proposal names the deliverables, content responsibilities, approvals and review dates. Agency fees, advertising spend and additional production are agreed separately.
01
Review
Understand your business, audience, current website and available reporting.
02
Plan
Agree the priority services, working areas, channels, content and budget.
03
Create & launch
Prepare the approved creative, content, campaigns and landing pages.
04
Measure & refine
Review search visibility, relevant visits, campaign spend and suitable enquiries against a dated baseline.
Keep discussions, proposals and won work in your enquiry record. HSA’s reporting dashboard shows how activity can be brought together for review.
How can a construction business attract more suitable enquiries?
Start with the services, working area and type of project you can take on. Build a clear page around that offer, support it with relevant completed work and give visitors a straightforward enquiry route. Then choose search or advertising activity that reaches those buyers, and review enquiry suitability alongside cost and traffic.
Can you work with our existing website?
Yes. We review whether it explains your services clearly, provides useful project evidence and makes enquiries straightforward. We can agree those improvements alongside your marketing. We’ll only recommend a full redesign if the existing site needs it.
Do you work with architects as well as contractors?
Yes. For an architectural practice, the programme can focus on project stories, design thinking and the questions prospective clients ask. Hayward Smart Architects and LTJ Architecture show examples of our work in this sector.
What do you need from us before starting?
Your priority services, working area, available capacity and examples of the projects you want more of. We also need approved images, a contact for technical checks and access to the relevant website and advertising accounts. Account ownership, access and approval responsibilities are agreed before work begins.
How is the budget agreed?
We agree the agency fee and advertising budget separately, with any additional production or platform costs set out before work begins.
How soon will it work?
Paid campaigns can generate traffic after launch. SEO typically needs sustained work over a longer period. Enquiry volumes and timings vary; we agree useful measures rather than promise a ranking or result.
What will we review?
Traffic quality, enquiry sources, campaign spend and the next improvements. Record the service requested, working area and source where known, then follow suitable enquiries through discussions, proposals and wins. Search Console shows search visibility; it does not identify individual enquiries or prove which activity secured a contract.
PLAN YOUR NEXT STEP
Planning a project of your own?
These guides will help you work out what you need and what to ask before appointing an agency.